Returns & Exchanges
At American Express Fashion, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a seamless 30-day return policy for all unworn apparel and accessories.
Initiate Your Request
Log in to your account and select the items you wish to return from your order history to generate a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach Shipping Label
Download and print your prepaid shipping label from our portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand over your package at any authorized carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing